Case Study

PG Customs Brokers Cuts Entries from 30 Minutes to 9

U.S., Mexico, and Canada flags

Before Altana

PG Customs Brokers works on the U.S.-Mexico border in Laredo, Texas, specializing in shipments with complex PGA requirements: fewer line items per entry, far higher regulatory complexity. A prior AI vendor operated over email. Documents went out, entries came back, and the team still worked through NetCHB screen by screen to verify and correct every filing. Entries took up to 30 minutes, with little visibility into how they were generated, heavy manual correction, and importer onboarding that took weeks and required the vendor. Standardizing work across entry writers was difficult, especially on PGA-heavy shipments.

With Altana

Altana for Customs Brokerage gives the team one interface to upload documents, review entries, make corrections, manage parts, and push filings to NetCHB. A dashboard-based review workflow, direct NetCHB integration, a Product Catalog for mass FDA and PGA updates across many parts at once, and self-service importer onboarding with no vendor in the loop moved entry writers off data entry and onto reviewing Altana's work.
Average entry processing time fell 70%+, to 9 minutes from 30 end to end. Throughput per entry writer rose 3.3x, reallocated to higher-value work, and tariff data updates now turn around in hours, not days.
“We're more accurate now because our entry writers are no longer grading their own work — they're reviewing Altana's.”
— Raul S. Villareal, Owner, PG Customs Brokers